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Testimonials

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Top notch service, communication, high comfort level. Highly recommend! ~Dan Garber

Friendly and high quality work. ~Jeff Flammang

The staff is knowledgeable and friendly. The service is excellent. If they don’t have something you need they can get it for you quickly. ~Wayne Nolde

I’ve always been pleased with the friendly and helpful service. The shop has often gone above and beyond what I might expect from a business. I greatly appreciate that and remain loyal because of it. ~Jason Oshell

Great customer service. Quality products. ~Diana Miller

These guys are super responsive, in which they addressed my bike needs/concerns immediately. Tim is a knowledgable, great mechanic, who took the time to show me what was going on with my bike components and replace/test what was necessary on the spot. Great team at this shop! ~Trisha Denesevich

Very friendly and knowledgeable staff. I ordered a bike, and it came in before the quoted time. ~Kosly Joseph

Great commitment to customers. ~Sean Devitt

Great customer service! ~Dave Kenee

Great communication and worked within my budget to get me back on the trails! ~Ray Gay

Great communication, a skilled assessment of the needed repairs and friendly place to walk into when I had questions! ~Becky Johnston

Good folks in the shop and behind the desk. It’s the only place I go. ~Mike Rechlin

The staff! ~Kenn Barron

Excellent service. Knowledgeable staff. Cutting edge equipment. Will be back ~Curtis Nolley

Service and people are super helpful! ~Derek Robinson

Everyone was very helpful and friendly. Good recommendations and prompt service ~Wade Craig

Location, friendliness of staff ~Randy Budnikas

The people there were so helpful in finding me a bike that fit me and my riding needs. They also provided me with a lot of knowledge on the bike, as I am new to road biking. I also really appreciated being able to take the bike for a full day ride, taking it for a long ride before buying was important to me. ~Sarah Abbott

Your local bike shop since 2000.

I like how much time Thomas spends explaining the bikes to me and my children ~Ann Strawbridge

Thanks for your kind, diligent and affordable service! ~Joseph Lynne

Great, knowledgeable, friendly service. What’s not to like? ~Doug Hendren

Customer service and knowledgeable staff ~Von Gilbreath

Attention to detail and superior customer service! ~Lori Schrock

So friendly and helpful! ~Nora Winsler

Your staff is friendly and always ready to help with the customer’s problems. ~Robert Gordon

Prompt, courteous, friendly, professional service. Convenient location. Thank you! ~Jim Frazier

You guys have a wide variety of products and SO friendly and helpful. Thanks. ~Kelley Lipphard

Friendly and knowledgeable staff. I love the atmosphere! ~Stacey Short

Great service and products. And great sales! ~Wayne Remington

The inventory does not always have what I am looking for but the people who work there are enthusiastic about biking and unfailingly helpful. When I started biking they were nonjudgmental about even very naive questions, which makes a neophyte want to come back. ~Sam Arthur

Great selection throughout the entire store. Staff extremely friendly and knowledgeable ~Andrew Briley

Glen is the man 👍👍❤️ ~Glen Thomas

We have Trek bikes in stock!

Top of the line products, backed by exceptional service, equals perfection! This team is always willing to spend time with the customer and I will always recommend them. ~Todd Schlabach

The staff was ready and excited to answer any and all questions that I had and they made the process simple. ~Joe Aubry

Extremely helpful, knowledgeable, & friendly staff. -Adam Cook

Great people very knowledgeable and they go out of there way to be helpful -Bill Gardner
We liked the website, the folks working in the store, the store itself is awesome! Staff is warm and helpful/knowledgeable. Appreciated their willingness to order in a bike for us over the phone. All in all, SBC has a great vibe! -Pam Burch

I appreciate the professionalism and the honesty that goes into assessing my bike for repairs. And the fact you never make me feel stupid. 🙂 ~Lisa Hasler

Customer service is the best! ~Charlene Jacob

Great customer service … high quality products. ~Kathy Armentrout

Great products and great staff. I always get good guidance from Thomas, Tim and all the staff. They work really hard to provide what you actually need. ~Brian Bauer

Appreciated the immediate and thorough service I received for fixing a tube on the front tire of my bike!! ~Steve Benner

You care about the person and product that you all sale. -Marshall Guyon

Free on-the-spot estimates.

Fast service when I was in a hurry. ~Sylvain Renaud

Knowledgeable and helpful staff! ~Eric Laser

Kevin and the team at SBC at the best. They always take the time to ensure you are taken care of and all your questions are answered. ~Kevin Bostic

It’s all about the people. A great team. Knowledgable. Approachable. Engaged. They really want you to leave happy…and come back happy. Great repair shop, too. ~Suzanne Allan

Great customer service! ~Kaitlyn Townsend

I think it is fantastic that you are willing and able to repair the cables and brakes of a Rollator walker. You have the expertise and supplies to complete the task in a timely manner. Thanks for serving the public in many helpful ways! ~Eileen Waterhouse

Super knowledgeable staff and very helpful! I will definitely be a regular. ~Philip Casteel

Expertise, selection; very friendly. ~Chuck Stagg

Excellent service and a real interest in being helpful and finding solutions. ~Peter Henschell

Friendly and knowledgeable ~Jason Brehm

The personalized Service ~Jonathan Ritchie

Love working with these guys! Always extremely helpful and friendly. The work on my bike is done quickly and I’ve never had any problems. ~Joleen Myers

Great technicians and great service. Tim & Thomas contribute greatly to the community. ~Basil

Had emergency repairs to do while on a 1-week bike camp. Friendly and accommodating service. You guys are great! Someone even replied to me on Sunday (Easter) evening on Messenger! Thank you for all your help! ~Bernard Valee

Local, helpful, honest, & have in the past gone above and beyond with service. ~Jason Oshell

Kevin, and the guys at the shop are super. They take the time to not only answer my questions but to explain the answers as well. A true example of a great bike shop. ~Kevin Bostic

Knowledgeable, friendly staff. Expertise. Great service. Don’t feel pressured to buy more expensive items. ~Bil & Meg Wightman

They are very efficient and knowledgeable! I’m always happy with the repairs they do on my bike, it runs so smoothly. ~Holly Magnum

Offering 24 hour repairs.

Took my bike in with a broken front derailed cable, was taken care of right away had me back on the road in no time. ~Bill Groce

Friendly, expert retail staff and mechanics. Fast turnaround on repairs. Best bike shop I’ve encountered! ~Ben Whaley

Tom has been very helpful and is very knowledgeable with regard to all my biking needs. Thank you! ~Erin Koslow

Top quality bikes, service and most of all, always recommendations that suit the customer. ~Stacy Rose

Customer service! Recommendations. ~Mary Atkins

Great customer service! ~Mike Bowen

The sales staff are friendly and approachable. They are very willing to have lengthy discussions about bikes and the rider’s needs. Their focus on making sure the rider gets the best bike for their needs is greatly appreciated. I have experienced other bike shops where the sales rep tries to just sell the specs of a bike, or talk about their own personal opinion, instead of focusing on what will work best for the customer. I appreciate SBC’s approach to working with customers. The maintenance staff are courteous and professional. They take the time to discuss what service items will be performed on the bike, and gladly answer multiple questions regarding the service. I appreciate that a clear breakdown of the final cost was provided before service began. After dropping my bike off for servicing, I walked away feeling comfortable that all my questions had been answered. ~Nate Irwin

Our repairs and services are rated 5 stars!

Awesome, the best, top shelf all the way! ~Bryan Moody

Very knowledgeable staff who gave honest evaluations and took time to answer my questions and give decent options. ~Eric Martin

I like the kind and attentive staff. ~David Wingfield

Super friendly service. ~Dean Gakos

Excellent service and friendly staff ~Obe Hostetter

Friendly. Quick turnaround. Courteous. Trustworthy. ~Chuck Baril

Thanks for the great work, patience, and commitment to great service! ~Evan Clough

Customer service and interest in what the customer is interested in accomplishing. Great staff! ~Dick Hostelley

You always help me meet my cycling goals. I appreciate your perspective and knowledge. ~Joel Geisert

Chris is the man! I love having that furry fella work on my bicycles and converse with me. Always a stellar experience at SBC. ~TJ Rickard

We service all types of bikes!

Professional and friendly service. ~Yogi Gillette

Knowledgeable, communicative, and friendly staff who work hard to get you out there riding with a smile on your face no matter your age or skill level. ~Chris Whitmore

All of the staff at SBC were extremely nice and helpful. They were eager to answer my long list of questions, and helped me pick out the right bike. I look forward to going back soon! ~Adrianne Berry

Friendly customer service, technical expertise, great communication fair labor rates. Would highly recommend. ~Les White

Friendly people. Quality products. ~Daniel Vandevander

You carry a wide variety of products. Your employees are very helpful. ~Liam/Alexis Pohl

The Shenandoah Bike Shop has been response to our needs. We appreciate their excellent service. ~John & Sallie Barile

I just dropped in for a battery replacement and was received right away in a friendly manner and the repair was completed! Happened to meet another rider there and discussed a helmet mirror. He went ahead and purchased one then we shared a spontaneous ride together… it was so great!!! ~Gil Lameiras

We are here to help you get on your bike!

Great service ~Jackson Packad

Great service with wonderful advice. Love my bike. ~Nancy Slye

The people there are cool cats and helpful. ~Daniel Montoya

Service was exceptional! Employees were so friendly, caring and personal. I enjoyed my experience very much and recommend Shenandoah Bicycle to everyone. ~Meghan Schaaf

Knowledgeable, helpful, friendly staff. SBC can’t be beat for variety of quality products and services offered. It’s the only bike shop I use. When you find the best, you stop looking! Thanks for all you do to keep folks on the move! ~Emily Holder

The knowledge of bike repair. Speed on when the bike gets fix. great inventory. ~Tom Nonnenmacher

High quality bikes. Good service, set up. After hours drop off! ~Bernon Orange

Kevin and Thomas are great. Both took the time to explain and find the right bike along with the right fitment. ~Sam Lambert

Fast, friendly, knowledgeable. Didn’t attempt to sell me anything I didn’t need or want. ~Matt Mortenson

Good advice on which products suit my needs. No shaming about what I don’t know. ~Mark Eckroth

We have maps for sale and *lots* of experience riding the local trails and roads.

I like that I can talk with an experienced professional who helps me think through what product fits my needs best. ~Nels Akerson

You receive service that is tailored to your knowledge of cycling. I didn’t feel at anytime I was not knowledgeable enough to be in the store. Having the dedicated listening of the person helping put me at ease as I navigated through what was needed to accomplish what I was looking for. ~Kevin Fadley

Best bike shop in the valley. And really one of the best anywhere. Great vibe, great employees, competent shop, excellent in-person and online customer service, awesome bikes. ~Eric Owsley

Good number of brands to choose from. Great mechanics and very helpful staff. ~Paul Miller

Excellent service, very knowledgeable professionals, willing to go the extra mile. ~Gayle Harper

Quality products and friendly, knowledgeable staff… plus you can have a beer while you shop. ~Quillon Hall

Great product and service. ~Erica Lewis

Bike rides like new. Wonderful service at a very reasonable price. ~Brian Bauer

Kevin and the staff were very willing to go the extra distance to get me and my crew set up for a weekend outing on some rentals. They were very knowledgeable and gave us the info we needed to enjoy the day on Massanutten’s western slope. The bikes we rented were perfect for the task and helped make the trip a memorable one. Thanks Shenandoah, we will be back! ~Rudy Dean

I like how you continuously make improvements and upgrades to your services, products and building infrastructure. The service is consistently good over time even with personnel changes. ~Marc Stecker

Knowledgeable sales persons, great location. ~Lynette Mast

Good selection new innovative products and merc. ~Jefferson Burgess

Friendly local folks who go the extra mile!!! ~Lindsay Cupp

Customer friendly staff and management and a wide variety of bikes and accessories as well as a great team of bike mechanics. Also, the company is highly involved in supporting the local community in support for bike trails and bike lanes. ~Wayne Nodle

Wide variety of in-stock items and knowledgeable staff. ~Jackie Estes

Great staff and service. Lots of really cool stuff too. ~Tommy Thompson

We have rental and demo bikes available today!

Excellent and friendly service, competitive offer for trade in. ~Brent Cunningham

Great location, great shop and most importantly they are awesome people. ~Roger Williams

Glen did an excellent job! ~Amy B

Staff is knowledgeable, friendly, helpful, responsive. Service what they sell good selection of bikes and gear. ~George Swift

Amazing expertise and generosity of time and attention with my 9 year old daughter. Kevin was patient, engaging and friendly. I look forward to my next trip to SBC. ~Bradley King

I was acknowledged as soon as I walked in the door, and was helped with my bike repair immediately. The work was done ahead of schedule and under budget, so my expectations were exceeded. I have gone here for my bike needs before, and I will be returning. Thanks for the consistently excellent service! ~Scott Beckler

I went to find a bike that would fit my larger frame body 6’4″. The staff was very knowledgeable about picking frames components and accessories, to make a bike that would fit and do what I wanted. I picked up my new Trek bike up on Saturday, they helped to make sure the everything was set to me. The ride is so smooth It wants to run down the road all on its own. I look forward to long days of rolling thru the mountains. Thank you very much. ~Jerry Ayres