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Testimonials

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Phenomenal technical/mechanical knowledge … by far, the best wrenching in the Shenandoah Valley and maybe Central Virginia. I appreciate that they provide high-value repairs, and look for the best solution which may also be less invasive/costly, but also be durable – it is a tough balance. Friendly people, good vibe … highly recommend. ~Mark H.

Best bike shop in town! Knowledgeable, caring staff of passionate, local cyclists and trailbuilders. ~Chris Nalberczinski

Top notch service, communication, high comfort level. Highly recommend! ~Dan Garber

The staff is knowledgeable and friendly. The service is excellent. If they don’t have something you need they can get it for you quickly. ~Wayne Nolde

I’ve always been pleased with the friendly and helpful service. The shop has often gone above and beyond what I might expect from a business. I greatly appreciate that and remain loyal because of it. ~Jason Oshell

Great customer service. Quality products. ~Diana Miller

These guys are super responsive, in which they addressed my bike needs/concerns immediately. Tim is a knowledgable, great mechanic, who took the time to show me what was going on with my bike components and replace/test what was necessary on the spot. Great team at this shop! ~Trisha Denesevich

Your local bike shop since 2000.

Great communication and worked within my budget to get me back on the trails! ~Ray Gay

Great communication, a skilled assessment of the needed repairs and friendly place to walk into when I had questions! ~Becky Johnston

The people there were so helpful in finding me a bike that fit me and my riding needs. They also provided me with a lot of knowledge on the bike, as I am new to road biking. I also really appreciated being able to take the bike for a full day ride, taking it for a long ride before buying was important to me. ~Sarah Abbott

I like how much time Thomas spends explaining the bikes to me and my children ~Ann Strawbridge

Free on-the-spot estimates.

Top of the line products, backed by exceptional service, equals perfection! This team is always willing to spend time with the customer and I will always recommend them. ~Todd Schlabach

We liked the website, the folks working in the store, the store itself is awesome! Staff is warm and helpful/knowledgeable. Appreciated their willingness to order in a bike for us over the phone. All in all, SBC has a great vibe! -Pam Burch

I appreciate the professionalism and the honesty that goes into assessing my bike for repairs. And the fact you never make me feel stupid. 🙂 ~Lisa Hasler

Great products and great staff. I always get good guidance from Thomas, Tim and all the staff. They work really hard to provide what you actually need. ~Brian Bauer

Appreciated the immediate and thorough service I received for fixing a tube on the front tire of my bike!! ~Steve Benner

Offering 24 hour repairs.

I think it is fantastic that you are willing and able to repair the cables and brakes of a Rollator walker. You have the expertise and supplies to complete the task in a timely manner. Thanks for serving the public in many helpful ways! ~Eileen Waterhouse

Excellent service and a real interest in being helpful and finding solutions. ~Peter Henschell

Love working with these guys! Always extremely helpful and friendly. The work on my bike is done quickly and I’ve never had any problems. ~Joleen Myers

Had emergency repairs to do while on a 1-week bike camp. Friendly and accommodating service. You guys are great! Someone even replied to me on Sunday (Easter) evening on Messenger! Thank you for all your help! ~Bernard Valee

Local, helpful, honest, & have in the past gone above and beyond with service. ~Jason Oshell

Took my bike in with a broken front derailed cable, was taken care of right away had me back on the road in no time. ~Bill Groce

Friendly, expert retail staff and mechanics. Fast turnaround on repairs. Best bike shop I’ve encountered! ~Ben Whaley

Top quality bikes, service and most of all, always recommendations that suit the customer. ~Stacy Rose

We service all types of bikes!

The sales staff are friendly and approachable. They are very willing to have lengthy discussions about bikes and the rider’s needs. Their focus on making sure the rider gets the best bike for their needs is greatly appreciated. I have experienced other bike shops where the sales rep tries to just sell the specs of a bike, or talk about their own personal opinion, instead of focusing on what will work best for the customer. I appreciate SBC’s approach to working with customers. The maintenance staff are courteous and professional. They take the time to discuss what service items will be performed on the bike, and gladly answer multiple questions regarding the service. I appreciate that a clear breakdown of the final cost was provided before service began. After dropping my bike off for servicing, I walked away feeling comfortable that all my questions had been answered. ~Nate Irwin

Thanks for the great work, patience, and commitment to great service! ~Evan Clough

Our repairs and services are rated 5 stars!

Customer service and interest in what the customer is interested in accomplishing. Great staff! ~Dick Hostelley

You always help me meet my cycling goals. I appreciate your perspective and knowledge. ~Joel Geisert

Knowledgeable, communicative, and friendly staff who work hard to get you out there riding with a smile on your face no matter your age or skill level. ~Chris Whitmore

All of the staff at SBC were extremely nice and helpful. They were eager to answer my long list of questions, and helped me pick out the right bike. I look forward to going back soon! ~Adrianne Berry

Friendly customer service, technical expertise, great communication fair labor rates. Would highly recommend. ~Les White

Friendly people. Quality products. ~Daniel Vandevander

I just dropped in for a battery replacement and was received right away in a friendly manner and the repair was completed! Happened to meet another rider there and discussed a helmet mirror. He went ahead and purchased one then we shared a spontaneous ride together… it was so great!!! ~Gil Lameiras

We have maps for sale and *lots* of experience riding the local trails and roads.

I like that I can talk with an experienced professional who helps me think through what product fits my needs best. ~Nels Akerson

You receive service that is tailored to your knowledge of cycling. I didn’t feel at anytime I was not knowledgeable enough to be in the store. Having the dedicated listening of the person helping put me at ease as I navigated through what was needed to accomplish what I was looking for. ~Kevin Fadley

Best bike shop in the valley. And really one of the best anywhere. Great vibe, great employees, competent shop, excellent in-person and online customer service, awesome bikes. ~Eric Owsley

Kevin and the staff were very willing to go the extra distance to get me and my crew set up for a weekend outing on some rentals. They were very knowledgeable and gave us the info we needed to enjoy the day on Massanutten’s western slope. The bikes we rented were perfect for the task and helped make the trip a memorable one. Thanks Shenandoah, we will be back! ~Rudy Dean

We have rental and demo bikes available today!

Customer friendly staff and management and a wide variety of bikes and accessories as well as a great team of bike mechanics. Also, the company is highly involved in supporting the local community in support for bike trails and bike lanes. ~Wayne Nodle

Amazing expertise and generosity of time and attention with my 9 year old daughter. Kevin was patient, engaging and friendly. I look forward to my next trip to SBC. ~Bradley King

I was acknowledged as soon as I walked in the door, and was helped with my bike repair immediately. The work was done ahead of schedule and under budget, so my expectations were exceeded. I have gone here for my bike needs before, and I will be returning. Thanks for the consistently excellent service! ~Scott Beckler

I went to find a bike that would fit my larger frame body 6’4″. The staff was very knowledgeable about picking frames components and accessories, to make a bike that would fit and do what I wanted. I picked up my new Trek bike up on Saturday, they helped to make sure the everything was set to me. The ride is so smooth It wants to run down the road all on its own. I look forward to long days of rolling thru the mountains. Thank you very much. ~Jerry Ayres